Tag Archives: CRM

Five Ways to Improve Patient Count.

The way in which patients choose a provider has changed forever. The days of blindly following their provider’s recommendation are gone. People are validating the credentials of providers through your website and the opinion of others. To successfully compete it is critically important to take a hard look at ensuring your internet footprint is structured in a way that mirrors how prospects interact on the web. To assure success today, providers cannot take old loyalties for granted. To maintain market share and grow it is critical to monitor referral sources on multiple metrics —beyond volume— and pro-actively identify and address issues and opportunities. Continue reading

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After the Sale. Customer Relationship Managment

Establishing a Customer Relationship Management plan and getting the entire team on the same page is the first step toward ensuring a loyal and profitable customer over time.. The goal is to become an indispensable resource and to attain the pro-active “word-of-mouth” advocacy of each customer—that is where true profitability lives. Continue reading

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