Tag Archives: Customer Relationship Management

After the Sale. Customer Relationship Managment

Establishing a Customer Relationship Management plan and getting the entire team on the same page is the first step toward ensuring a loyal and profitable customer over time.. The goal is to become an indispensable resource and to attain the pro-active “word-of-mouth” advocacy of each customer—that is where true profitability lives. Continue reading

Posted in 30-Second Consult for Manufacturers, Manufacturer's 30-Second Consult | Tagged , , , | Comments Off

Five (or six) More Reasons Your Sales May be Slipping

In our last post “Five Reasons Your Sales May Be Slipping” we the fact that the purchase decision-making process has changed forever. If the response we received is any indication, it seems like many companies are feeling a little left behind. If you missed the last post you can access it here. Continue reading

Posted in 30-Second Consult for Manufacturers, PSM Blog | Tagged , , , , , , , , , , , , , | Comments Off